Our events include webinars, speaking engagements and one-on-one sessions. Attending one of our sessions will guarantee advancement in your knowledge of Microsoft Dynamics CRM and business processes. We regularly include keynote speakers, thought leaders, and industry experts who will captivate you and create an exclusive learning opportunity. Leveraging decades of combined experience, we can guide you through difficult business challenges such as lead management, sales forecasting, activity management, digital marketing campaigns and case management. Read below for more information on specific events, times, and dates.
Support Tickets and Cases for Dynamics 365
Wednesday July 18, 2018
11:00am - 12:00pm EDT
If you want to learn how you can best use the Support tickets and cases that are included with Dynamics 365 this webinar is for you! We've wrangled in our top support personnel to let you know the best practices that your business can implement. We will be covering:
- How you can use cases to track incidents
- An explanation of how routing rules can help you assign tickets to individuals
- Using the Knowledge Base to your advantage
This session is hosted by Shubi Pandey and Kris Tayag, from our Customer Support Team.
Unified Service Desk (USD)
Wednesday August 22, 2018
11:00am - 12:00pm EDT
Learn how Unified Service Desk for Microsoft Dynamics 365 provides aggregate customer information from different areas in Dynamics 365 into an integrated desktop giving you a 360° view of the customer interactions.
This webinar session will highlight how agents can get immediate access to business critical information and quickly engage with customers/address queries and issues. We will also be covering:
- What is Unified Service Desk?
- How does it work with Microsoft Dynamics 365/CRM?
- Why use it? - Call Center challenges and how USD can help
- Demo - installation & configuration, Live agent Preview
This session is hosted by Angelina Jacobs our CRM consultant
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