Learning

Live Events

Our events include webinars, speaking engagements and one-on-one sessions. Attending one of our sessions will guarantee advancement in your knowledge of Microsoft Dynamics CRM and business processes. We regularly include keynote speakers, thought leaders, and industry experts who will captivate you and create an exclusive learning opportunity. Leveraging decades of combined experience, we can guide you through difficult business challenges such as lead management, sales forecasting, activity management, digital marketing campaigns and case management. Read below for more information on specific events, times, and dates.

Unified Service Desk (USD)

Wednesday August 22, 2018
11:00am - 12:00pm EDT

Learn how Unified Service Desk for Microsoft Dynamics 365 provides aggregate customer information from different areas in Dynamics 365 into an integrated desktop giving you a 360° view of the customer interactions.

This webinar session will highlight how agents can get immediate access to business critical information and quickly engage with customers/address queries and issues. We will also  be covering:

  • What is Unified Service Desk?
  • How does it work with Microsoft Dynamics 365/CRM?
  • Why use it? - Call Center challenges and how USD can help
  • Demo - installation & configuration, Live agent Preview

This session is hosted by Angelina Jacobs our CRM consultant







 

 

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