An advantage of Microsoft Dynamics CRM is that it can be customized to meet your needs. There are additional add-on software sets that can be integrated into Microsoft Dynamics CRM to provide additional features and functionality.
ClickDimensions is a marketing add-on which connects all marketing activities to your Microsoft Dynamics CRM. Many businesses are exporting data out of their CRM and importing it to a third party email marketing program. Eliminate the extra effort or integration fees by adding ClickDimensions to your Microsoft Dynamics CRM.
You’ll benefit from contact specific marketing information baked into your contact’s record, historical website information, form captures and more. It’s a simple and easy to use tool that bridges the marketing and CRM gap that can often exist within a business.
Be available when your customers have questions. LiveChat is a web-based chat that can be added to your website, but also integrates with your Microsoft Dynamics CRM. This means that you’ll be able to quickly answer your customers’ questions and have that information stored alongside that contact’s information in your CRM.
Provide your field worker (sales, service, merchandiser, delivery) a simplified user interface for Microsoft Dynamics CRM. It is optimized for tablet and smart phone technology and is accessed from a web browser. The interface is quick to learn, which means the transition to a new system will be easy for all team members.
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Marketing with Microsoft CRM: 2016 Idea eBook
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