D365 All-Channel Communication 

D365 All-Channel Communication

D365 All-Channel Communication Solution from CRM Dynamics as part of the 'Blueprint' solution series delivers Voice, Video, Chat, SMS, Co-browse, File Sharing & more available (including handling 3rd party channels such as WhatsApp) seamlessly inside Dynamics 365 powered by Solgari.

The system provides demanding, secure, multi-channel capabilities to companies who are looking to increase efficiency, meet compliance requirements, and delight customers who wish to engage in their preferred communications channel.

Benefits D365 All-Channel Communication

  • Accessible anytime anywhere through Dynamics 365. 
  • Transformed customer experience by providing different types of communication channel from chat, SMS, voice, video social media and many more.
  • End to end full integrated solution within Dynamics 365.
  • Automatic compliance on financial services and privacy regulations provides peace of mind for anytype of online transaction.
  • Real-time record and archiving feature provide a single data view of all your customers.
  • Cost effective affordable solution with simple per user monthly cost.

Why Solgari?

Solgari is  the Premium Tier Global Microsoft ISV & the first to deliver integration across all communication channels, functions & local number coverage, allowing our users to handle all their inbound & outbound customer conversations seamlessly within D365 Customer Engagement.



Features

Channels

Voice, Video SMS, Chat, Social Media, and Messaging  (i.e. Whatsapp, WeChat, etc.).

Seamless D365 Integration

Natively available in Microsoft Dynamics 365.

Contact Center

Queuing, Agent Groups, Reporting, and AI Outbound Dialler.

Recording and Archiving

PCI DSS & GDPR compliant recording.

Reporting & Analytics

Dashboards, Transcription, Sentiment Analysis.

Local Numbers

Tier 1 Global Carrier, Provide Numbers Anywhere.

Top 3 Reasons why you need the D365 All-Channel Communication Solution:

  • Full inbound and outbound telephony accessible anywhere with an Internet connection from your computer, tablet and mobile phone.  
  • Work seamlessly within Microsoft Dynamics 365.
  • We optionally can help you to reduce call volumes by leveraging self-service portal functionality. 

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