Five reasons why Customer Insights will help you make better business decisions

Businesses are learning on the fly in this unprecedented time. It seems like every day the way that we used to do things is changing forever. It is more difficult to make better business decisions when you lack insights into what is happening.

However, no matter how much things shift, one thing will remain the same: Information is king.

The more insight you have, the better able you are to shift and react to any circumstance.

Dynamics 365 Customer Insights gives you the tools to do just that. Customer Insights utilizes the latest generation of Artificial Intelligence technology. It drives and gathers data from multiple sources into a simple and meaningful information, allowing you to make better decisions.

Need more convincing that you need D365 Customer Insights? Here are five reasons Customer Insights helps you make better business decisions: 

1.           See the pathway to better business decisions

It can be easy to get bogged down by day-to-day operations and miss the changes in the way your customers are acting. . With Dynamics 365 Customer Insights, you can better recognize changes in customer behaviour and stay ahead of your competitors!

2.           Actively listen to feedback

We all understand that you should seek feedback from your customers. And, most companies do. But, do we listen? With Customer Insights it is far easier to incorporate customer feedback and make adjustments that better meet their needs and expectations.

3.           Inventory Management

One of the most challenging aspects of any operation is effectively managing the supply chain. This is far easier with Customer Insights as you can now anticipate customer demand! That allows you to prepare rather than react and keep your inventory at an optimal level regardless of the circumstances.

4.           Ease of use

Effectively cataloging and analyzing customer data is often complicated and can lead business owners to avoid dealing with it altogether. Customer Insights takes that complication away. Built off the powerful Microsoft Dynamics 365 solution, Customer Insights is easy and intuitive to use.

5.           Make better business choices

All that is great, but let’s break this down to the brass tacks: When you have Customer Insights you will make better and more informed business decisions that will allow your company to thrive.

Still need more convincing? Join us for a two-day Customer Insights workshop, where you will experience this powerful tool, hands-on. There, you and your key team members will collaborate with us to assess your environment and develop a plan for implementation of Customer Insights. This includes data sources, matching criteria, resources and data unification of up to three sources; So you can start seeing the results of your own Customer Insights.

Contact us at experts@crmdynamics.ca for more information. You can also watch our April 2020 Never Stop Learning webinar on Customer Insights here.

Or, contact one of our experts today, to find out how Customer Insights can help you.

Duane Rollins

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