Transparency in the remote office

Employees love working from home.    There are so many advantages – less time spent in the car or transit, a better work-life balance and just generally less stress.   However, there is one type of worker that is a little less reluctant about the concept.     The owners and supervisors. To them, old habits die hard. They […]

Face to Face selling is Dead! Virtual Selling Guide for Dynamics 365 sales leaders

Face to Face selling is Dead! Virtual Selling Guide for Dynamics 365 sales leaders By Rob Triggs – Sales Excellence Advisor CRM Dynamics  First I hope you and your family are safe and have the necessities to make it through the coming weeks and months!   I’m hoping this post can give you a much-needed distraction […]

Artificial Intelligence and the future of business

The history of business is often a history of new, hot trends. Things you must have to make it. And things that haven’t always lived up to the hype.  That can lead to business owners becoming reluctant to embrace new technology. They take a “show me don’t tell me” approach. That’s understandable, but it’s important to be open to actually […]

Power customer service with Microsoft Virtual Agent

The chat bot gets a bad rap.   And, we all remember a time when it deserved it. Before advancements in Artificial Intelligence, bots could be frustrating. They were not intuitive and could lead to customer frustration.   But, that’s changed. With Power Virtual Agent, Microsoft has harnessed the latest AI technology to create an intuitive, smart and effective […]

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