5 reasons Organizations Need Customer Insights

With the ever-changing digital landscape, it is more important than ever for organizations to understand their customers’ behaviour. This not only gives your company a competitive edge but it allows organizations to market effectively, identify and predict trends and understand gaps in their business. Here are 5 reasons why organizations should be using D365 Customer […]

Higher Education Industry Accelerator

What is a Higher Education Blueprint, and what can it do?For Higher Education institutions, managing the student journey from application through to alumni involves mass amounts of data and tailored communications to ensure each student, alumni, faculty member is being directed down the right information path. Whether a student is filling out their applications to […]

What can Change Management do for my organization?

How does Change Management work during our Dynamics 365 Implementations?  When working on client projects, Change Management begins within the Discovery phase of a project. In this phase we provide 2 key deliverables that are Change Management specific: Success Metrics Workshops and a High-Level Change Management strategy. The Success Metrics Workshop is a facilitated session that helps […]

What is Change Management and how does it work?

What is Change Management?  “Change management is the discipline that guides how we prepare, equip and support individuals to successfully adopt change in order to drive organizational success and outcomes”. With companies continuously changing to adapt to market growth, fix inefficiencies, and upgrade technology, support in change during these times is extremely important. Change management […]

Building Power Apps with your Dynamics 365 Data

We’ve covered Microsoft’s Power Platform a few times now on the CRMD blog.  We started with an introduction to the platform as a whole, and then showcased our very own virtual agent, Penny our AI enhanced brandable chatbot designed specifically for Financial Services.  We were also able to do a deep dive into understanding the value of Power Automate, as well as uncovering what it means […]