As technology continues to evolve in 2022, we know that now more than ever, customers expect nothing short of amazing, personalized customer service experiences. Customers expect chat functionalities, short or none wait times, a personalized view into purchasing stories and the list goes on. For companies to stay competitive and retain their customers, having a streamlined […]
You don’t know what you don’t know. This is especially true in the world of business, technology and in this new era of digital transformation. One of the hardest parts of overcoming the unknown is knowing where to start. CRMD-HSO understands the importance of collaboration and has seen significant success in hosting Round Table Events. Round […]
It’s no surprise that since the pandemic, companies have started to heavily rely on technology to help their businesses run as smoothly as possible. While technology is needed to help customer service agents transition from a traditional call-center office environment to a work-from-home environment, it has also become increasingly more important for the customer experience. Whether […]
This year Microsoft’s Dynamics 365 applications saw many improvements through the 2021 Release Plan. At CRMD-HSO we in particular gained experience in the Dynamics 365 Field Service application through client work and other endeavours! Here’s a look into what we learned, and what we hope to dig deeper into for the new year. First and foremost, […]
When you hear the term “digital transformation” you might be tempted to dismiss it as the latest business buzzword. That would be a mistake. The movement towards a digital marketplace is arguably the most significant change in the economy since Henry Ford brought us the assembly line. That’s not hyperbole. The digital transformation that the world […]
Over the past 10 years, digitization has dramatically impacted manufacturing. The advancement of artificial intelligence has revolutionized daily operations allowing manufacturers to reshape how they manage their business performance and become more efficient. Businesses can also utilize enormous amounts of data to quantify market performance, related trends, etc. but do you have a system that […]