It’s no surprise that since the pandemic, companies have started to heavily rely on technology to help their businesses run as smoothly as possible. While technology is needed to help customer service agents transition from a traditional call-center office environment to a work-from-home environment, it has also become increasingly more important for the customer experience. Whether […]
This year Microsoft’s Dynamics 365 applications saw many improvements through the 2021 Release Plan. At CRMD-HSO we in particular gained experience in the Dynamics 365 Field Service application through client work and other endeavours! Here’s a look into what we learned, and what we hope to dig deeper into for the new year. First and foremost, […]
When you hear the term “digital transformation” you might be tempted to dismiss it as the latest business buzzword. That would be a mistake. The movement towards a digital marketplace is arguably the most significant change in the economy since Henry Ford brought us the assembly line. That’s not hyperbole. The digital transformation that the world […]
Over the past 10 years, digitization has dramatically impacted manufacturing. The advancement of artificial intelligence has revolutionized daily operations allowing manufacturers to reshape how they manage their business performance and become more efficient. Businesses can also utilize enormous amounts of data to quantify market performance, related trends, etc. but do you have a system that […]
With supply chains becoming more and more disrupted due to the pandemic, having a technological stack to help improve and track supply chain management is becoming extremely important for manufacturers. It is crucial that your technology platform is integrated, intelligent, user-friendly, scalable, and secure. Luckily for you, Dynamics 365 does just that! Dynamics 365 […]
Together, LinkedIn and Microsoft have created the most compelling offer of its kind – the Microsoft Relationship Sales Solution (MRSs). MRSs is designed to empower your sales team to have a more personalized and valuable interaction with prospects and customers. The solution combines the power of Microsoft Dynamics 365 Sales and LinkedIn Sales Navigator giving […]