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In 2020 the workplace can change quickly. One day what was the norm for years can suddenly change and businesses that don’t adjust can get left behind. That’s why Microsoft is constantly trying to stay ahead of the curve by providing solutions that speak to evolving business culture. One thing that is increasingly becoming needed in […]
Artificial Intelligence and the future of business
The history of business is often a history of new, hot trends. Things you must have to make it. And things that haven’t always lived up to the hype. That can lead to business owners becoming reluctant to embrace new technology. They take a “show me don’t tell me” approach. That’s understandable, but it’s important to be open to actually […]
Microsoft and metal: how Microsoft is helping Metalworks Studios keep on rocking
Run by Gil Moore of the band Triumph, Metalworks needed to keep its act together as it grew – and found a solution through its Microsoft partnership. For Gil Moore, founder and chief executive officer of Metalworks Group, in Mississauga, Ont., music is as much a business as an art. The drummer and vocalist of […]
Case Study: S. Clause Toys Inc.
At CRM Dynamics we have been approached with many difficult challenges over the years, but none were as complicated as the project we were approached to undertake this past year. A large, multi-national toy distribution operation was badly in need of modernizing its operations. Single-family owned for generations, it was important that this operation stay […]
How start-ups benefit from a CRM (and how you can afford Microsoft Dynamics 365)
We all love a story of a successful start-up business. The success of entrepreneurs drives the economy and innovation. However, starting a new business isn’t without challenges – huge challenges. If that wasn’t the case more people would be out doing it. Chief among those challenges is finding the cash to invest in the type of […]
Basic CRM terms, part 3 – Leads and opportunities
As we continue our look at basic Microsoft terms, this month we look at Leads and Opportunities. If you strip D365 down to its essence, Leads and Opportunities represent the core of any sales-based organization. Your ability to effectively manage your pipeline is vital to your success and D365 is an ideal tool for helping you do just […]