Face to Face selling is Dead! Virtual Selling Guide for Dynamics 365 sales leaders
Face to Face selling is Dead! Virtual Selling Guide for Dynamics 365 sales leaders By Rob Triggs – Sales Excellence Advisor CRM Dynamics First I hope you and your family are safe and have the necessities to make it through the coming weeks and months! I’m hoping this post can give you a much-needed distraction […]
Help your employees work from home with Microsoft Teams and Dynamics 365
Talk to an expert “By failing to prepare, you are preparing to fail.” ― Benjamin Franklin The famous words above are true in all aspects of life, but it is especially the case when it comes to business. You need to be ready to pivot at any time when circumstances warrant it. And, you need to be […]
Power customer service with Microsoft Virtual Agent
The chat bot gets a bad rap. And, we all remember a time when it deserved it. Before advancements in Artificial Intelligence, bots could be frustrating. They were not intuitive and could lead to customer frustration. But, that’s changed. With Power Virtual Agent, Microsoft has harnessed the latest AI technology to create an intuitive, smart and effective […]
Understanding the Fall D365 update: Facebook Messenger integration
There have been several improvements to the Dynamics 365 environment this fall. In an ongoing series this month, we will explore some of the changes that will be on interest of you. In part 1 of the Understanding the Fall D365 changes we explore Facebook Messenger integration. When Microsoft asked users for input on what […]
Millennials in the workplace: Unlocking the mysteries
The business world has changed more than most people realize. And businesses that do not adopt are bound to fall behind. That was the message conveyed by the Canadian Professional Sales Association this week at the Executive Workshop for Sales Leaders, which they co-hosted with CRM Dynamics at Microsoft Canada’s Mississauga office on Oct 24, 2019. One area the CPSA highlighted […]
Dynamics 365 integration with Office 365 — A winning combination
One of the great advantages of Microsoft Dynamics 365 integration with Microsoft Office 365 – We like to call it the Microsoft advantage and you can take full advantage of integrating all of your business software into a single system, D365. Here are 4 examples of how Dynamics 365 integrates with Office 365: 1. Microsoft Excel and Dynamics 365 One of the great things about Excel is that most people have experience using it. That […]