Category Archives for "Dynamics 365"

Face to Face selling is Dead! Virtual Selling Guide for Dynamics 365 sales leaders

   Face to Face selling is Dead! Virtual Selling Guide for Dynamics 365 sales leaders By Rob Triggs – Sales Excellence Advisor CRM Dynamics  First I hope you and your family are safe and have the necessities to make it through the coming weeks and months!   I’m hoping this post can give you a much-needed distraction from the non-stop […]

Power customer service with Microsoft Virtual Agent

The chat bot gets a bad rap.   And, we all remember a time when it deserved it. Before advancements in Artificial Intelligence, bots could be frustrating. They were not intuitive and could lead to customer frustration.   But, that’s changed. With Power Virtual Agent, Microsoft has harnessed the latest AI technology to create an intuitive, smart and effective […]

Millennials in the workplace: Unlocking the mysteries

The business world has changed more than most people realize. And businesses that do not adopt are bound to fall behind.   That was the message conveyed by the Canadian Professional Sales Association this week at the Executive Workshop for Sales Leaders, which they co-hosted with CRM Dynamics at Microsoft Canada’s Mississauga office on Oct 24, 2019.   One area the CPSA highlighted […]

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