Category Archives for "Solgari"

The future of contact centers is remote – how letting your contact center staff work from home makes sense for everyone

The importance of being flexible about where your employees work from has never been more important. As the workplace evolves, companies that are tied to the office are falling behind.   However, the move to a remote office may seem unrealistic for those running a large customer contact center. After all, this is an industry that has […]

Maintaining effective phone communication while transitioning to a remote workplace

Many organizations are struggling with adjusting to a remote work environment. This is particularly the case when it comes to maintaining effective phone communication.   It may seem like a minor issue – in many ways we take the phone for granted. However, maintaining effective phone communication isn’t always easy, especially when you have moved away […]