Moving towards a digital transformation
When you hear the term “digital transformation” you might be tempted to dismiss it as the latest business buzzword. But, that would be a mistake. The movement towards a digital marketplace is arguably the most significant change in the economy since Henry Ford brought us the assembly line. That’s not hyperbole. The digital transformation that the world […]
Learn why it’s time to move to The Cloud in our November webinar
It’s time to move to The Cloud. At least that’s what everyone says, right? It seems like if you’re not in The Cloud you’re missing out. And, if you don’t even know what The Cloud is… Well, then you’re just out of touch. Or, so it feels. The reality is there are a lot of […]
How to convince your staff to use CRM software
Anyone who has made the switch to a CRM software solution from a legacy system knows that a big challenge can be how to convince staff to use CRM software when they have gone their whole career without. Here are 5 ways to convince staff to use CRM software. The benefits of switching to a CRM system from […]
Learn about the Dynamics 365 October update in our free webinar
We are less that a month away from the Dynamics 365 October update. To get you ready, CRMD is hosting a webinar this Thursday, Sept 13, at 11am to 12pm EDT. By signing up to this free event you can learn first had about the exciting changes that Microsoft is adding in the October update. […]
How Dirty Data can sabotage your CRM experience
Dirty Data. The name itself is enough to send shivers down the back of any business owner looking to make data-driven choices. And, if you’ve made the move to a Microsoft Dynamics 365 CRM solution you understand the importance of good data – and the terrifying consequences of Dirty Data. As good as Dynamics 365 […]
How Call Centers benefit from Unified Service Desk
The Unified Service Desk feature in Dynamics 365 is the perfect way to ensure you are effectively optimizing your call center staffing levels. Here’s why: Running a Call Center has never been more challenging than it is today. You are expected to do more with less staffing resources than in the past. Customers are savvy […]