Anyone who has made the switch to a CRM software solution from a legacy system knows that a big challenge can be how to convince staff to use CRM software when they have gone their whole career without. Here are 5 ways to convince staff to use CRM software. The benefits of switching to a CRM system from […]
Dirty Data. The name itself is enough to send shivers down the back of any business owner looking to make data-driven choices. And, if you’ve made the move to a Microsoft Dynamics 365 CRM solution you understand the importance of good data – and the terrifying consequences of Dirty Data. As good as Dynamics 365 […]
The Unified Service Desk feature in Dynamics 365 is the perfect way to ensure you are effectively optimizing your call center staffing levels. Here’s why: Running a Call Center has never been more challenging than it is today. You are expected to do more with less staffing resources than in the past. Customers are savvy […]
Dynamics 365 can be a powerful tool to help your business grow and thrive in the modern business environment. However, like any software, there can be a learning curve you go through once you implement a D365 system in your workplace. However, we are here to teach you how to learn Dynamics 365 At Dynamics […]