How Call Centers benefit from Unified Service Desk
The Unified Service Desk feature in Dynamics 365 is the perfect way to ensure you are effectively optimizing your call center staffing levels. Here’s why: Running a Call Center has never been more challenging than it is today. You are expected to do more with less staffing resources than in the past. Customers are savvy […]
Learn Dynamics 365 efficiently with the Learning Academy webinars
Dynamics 365 can be a powerful tool to help your business grow and thrive in the modern business environment. However, like any software, there can be a learning curve you go through once you implement a D365 system in your workplace. However, we are here to teach you how to learn Dynamics 365 At Dynamics […]
Chart Your Course to Success with Microsoft Dynamics CRM: Charts and Dashboards
A key benefit of Microsoft Dynamics CRM is how easily and efficiently you can display data in charts and dashboards. A chart is a visual representation of filtered data, or a view. A dashboard is a collection of charts, giving users an at-a-glance snapshot of the key performance indicators they want to track. Much like a […]
8 Basic CRM Terms You Need to Know
Every month we host a webinar to help customers and providers of Microsoft Dynamics CRM learn how to get the most from it. To start 2016, we’ll be getting back to basics with a review of the fundamentals of Dynamics CRM. If you’re a potential or new user, or just looking for a refresher, this […]