How to convince your staff to use CRM software
Anyone who has made the switch to a CRM software solution from a legacy system knows that a big challenge can be how to convince staff to use CRM software when they have gone their whole career without. Here are 5 ways to convince staff to use CRM software. The benefits of switching to a CRM system from […]
How Dirty Data can sabotage your CRM experience
Dirty Data. The name itself is enough to send shivers down the back of any business owner looking to make data-driven choices. And, if you’ve made the move to a Microsoft Dynamics 365 CRM solution you understand the importance of good data – and the terrifying consequences of Dirty Data. As good as Dynamics 365 […]
How Call Centers benefit from Unified Service Desk
The Unified Service Desk feature in Dynamics 365 is the perfect way to ensure you are effectively optimizing your call center staffing levels. Here’s why: Running a Call Center has never been more challenging than it is today. You are expected to do more with less staffing resources than in the past. Customers are savvy […]
Learn Dynamics 365 efficiently with the Learning Academy webinars
Dynamics 365 can be a powerful tool to help your business grow and thrive in the modern business environment. However, like any software, there can be a learning curve you go through once you implement a D365 system in your workplace. However, we are here to teach you how to learn Dynamics 365 At Dynamics […]