An advantage of Microsoft Dynamics 365 CRM is that it can be customized to meet your needs. There are additional add-on software sets that can be integrated into Microsoft Dynamics 365 CRM to provide additional features and functionality.
ClickDimensions is a marketing add-on which connects all marketing activities to your Microsoft Dynamics CRM. Many businesses are exporting data out of their CRM and importing it to a third party email marketing program. Eliminate the extra effort or integration fees by adding ClickDimensions to your Microsoft Dynamics CRM.
You’ll benefit from contact specific marketing information baked into your contact’s record, historical website information, form captures and more. It’s a simple and easy to use tool that bridges the marketing and CRM gap that can often exist within a business.
CRM Dynamics built a centralized solution that provides real time personalized support and will help your business optimize operational costs.
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 to enable organizations to instantly connect and engage with their customers across digital messaging channels.
With the Dynamics 365 OmniChannel solution your business will be able to deliver 24x7 automated customer support, save customer service costs and improve user experience.
Provide your field worker (sales, service, merchandiser, delivery) a simplified user interface for Microsoft Dynamics CRM. It is optimized for tablet and smart phone technology and is accessed from a web browser. The interface is quick to learn, which means the transition to a new system will be easy for all team members.
Solgari delivers integration across all communication channels, functions & local number coverage, allowing our users to handle all their inbound & outbound customer conversations seamlessly within D365 Customer Engagement.
You’ll benefit from transformed customer experience by providing different types of communication channel from chat, SMS, voice, video social media and many more, end to end full integrated solution within Dynamics 365 and much more!