Customer Service Blueprint

Customer Service Blueprint

Powered by Microsoft Dynamics 365

With Customer Service Blueprint, we will get you up and running in just a few days. The Blueprint is designed to ensure that your business can offer the best customer service experience to your customers. We believe that knowing your customers enables you to customize each experience and maximize your agents' productivity to gain customers for life.

Customer Service 

Connect to your customers and work from anywhere with an internet connection.

Cloud Telephony 

Optional: Extend omni-channel to include voip telephony.


Training assistance and documentation to help manage change.

Advance Options Include

Solgari Integration

Seamless Solgari Telephony Integration  including IVR, compliance recordings and complete remote call-centre capabilities.

Self-Service Web Portal

Customers can save time booking appointments online while searching for articles and resources from the same location.

D365 Chat/Virtual Agent

Dynamic 365 chat  and Virtual Agents can triage customer conversations and trigger priority-responses.

Segmenting and Offer Modeling

Advanced tools to ensure agents use time efficiently.

Schedule a Demo

Schedule a Demo

 Customer Service Blueprint Feature Sheet