Customer Service Blueprint
COVID-19 Dynamics 365 Customer Service
Solution for Remote Workers
With Customer Service Blueprint, we will get you up and running in just a few days. Microsoft is providing free licensing for 6 months of any COVID-19 response scenarios.
As the world grapples with the COVID-19 shutdown, many organizations have found themselves trying to continue to meet customer expectations remotely and with none of the trappings of the modern office space.
With Customer Service Blueprint, you will meet your customers at home, from home, and continue the excellent service they know you for.
The Customer Service Blueprint Offering Includes:
Connect to your customers and work from anywhere with an internet connection.
Optional: Extend omni-channel to include voip telephony.
Training assistance and documentation to help manage change.
Advanced Options Include:
Seamless Solgari Telephony Integration including IVR, compliance recordings and complete remote call-centre capabilities.
Self-Service Web Portal
Customers can save time booking appointments online while searching for articles and resources from the same location.
D365 Chat/Virtual Agent
Dynamic 365 chat and Virtual Agents can triage customer conversations and trigger priority-responses.
Segmenting and Offer Modeling
Advanced tools to ensure agents use time efficiently.
Get our Customer Service Blueprint Solution at one low price
CRM Dynamics offers a free up-front assessment for this affordable remote solution. The cost is only $10,000 and Microsoft is providing free licensing for 6 months of any COVID-19 response scenarios.