Customer Service Blueprint
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With Customer Service Blueprint, we will get you up and running in just a few days. The Blueprint is designed to ensure that your business can offer the best customer service experience to your customers. We believe that knowing your customers enables you to customize each experience and maximize your agents' productivity to gain customers for life.
Connect to your customers and work from anywhere with an internet connection.
Optional: Extend omni-channel to include voip telephony.
Training assistance and documentation to help manage change.
Advance Options Include
Seamless Solgari Telephony Integration including IVR, compliance recordings and complete remote call-centre capabilities.
Self-Service Web Portal
Customers can save time booking appointments online while searching for articles and resources from the same location.
D365 Chat/Virtual Agent
Dynamic 365 chat and Virtual Agents can triage customer conversations and trigger priority-responses.
Segmenting and Offer Modeling
Advanced tools to ensure agents use time efficiently.