Customer Service Blueprint
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With Customer Service Blueprint, we will get you up and running in just a few days. The business world has been undergoing a digital transformation. Those that keep doing things the way they were done in the past are going to get stuck.
One of the most common transitions has been for businesses to transition to a remote office. Workers want the flexibility of working from home and the COVID-19 shutdown has underlined the need for workplaces to be flexible.
Customer service and support departments are at the forefront of a company’s success. Customer success depends on synergizing your customer service representatives with the rest of your. business. Our Customer Service Blueprint is built with unique and dedicated support features, that guarantees the customer’s experience is amazing at every touchpoint.
Customer Service Blueprint
Customer Service
Connect to your customers and work from anywhere with an internet connection.
Cloud Telephony
Optional: Extend omni-channel to include voip telephony.
Training
Training assistance and documentation to help manage change.
Advance Options Include
Solgari Integration
Seamless Solgari Telephony Integration including IVR, compliance recordings and complete remote call-centre capabilities.
Self-Service Web Portal
Customers can save time booking appointments online while searching for articles and resources from the same location.
D365 Chat/Virtual Agent
Dynamic 365 chat and Virtual Agents can triage customer conversations and trigger priority-responses.
Segmenting and Offer Modeling
Advanced tools to ensure agents use time efficiently.
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Customer Service Blueprint Feature Sheet
