Customer Service Blueprint

COVID-19 Dynamics 365 Customer Service 

Solution for Remote Workers

With Customer Service Blueprint, we will get you up and running in just a few days. Microsoft is providing free licensing for 6 months of any COVID-19 response scenarios.

As the world grapples with the COVID-19 shutdown, many organizations have found themselves trying to continue to meet customer expectations remotely and with none of the trappings of the modern office space.

With Customer Service Blueprint, you will meet your customers at home, from home, and continue the excellent service they know you for.
 



The Customer Service Blueprint Offering Includes:

Customer Service 

Connect to your customers and work from anywhere with an internet connection.

Cloud Telephony 

Optional: Extend omni-channel to include voip telephony.

Training

Training assistance and documentation to help manage change.

Advanced Options Include:

Solgari Integration

Seamless Solgari Telephony Integration  including IVR, compliance recordings and complete remote call-centre capabilities.

Self-Service Web Portal

Customers can save time booking appointments online while searching for articles and resources from the same location.

D365 Chat/Virtual Agent

Dynamic 365 chat  and Virtual Agents can triage customer conversations and trigger priority-responses.

Segmenting and Offer Modeling

Advanced tools to ensure agents use time efficiently.

Get our Customer Service Blueprint Solution at one low price 

CRM Dynamics offers a free up-front assessment for this affordable remote solution.  The cost is only $10,000 and Microsoft is providing free licensing for 6 months of any COVID-19 response scenarios.

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