Deliver first rate customer service with D365 Chat

In this digital era, customers have more choices than in the past. They aren’t bound to location nor do they have the same type of brand loyalty than previous generations did.

With a world of offerings just a click away, customers are looking for companies to go above and beyond; and one area that is of particular importance to them is top-notch customer service, 24/7/365.

If you don’t have it, you won’t get the business. It’s that simple.

Luckily, Microsoft has tools that can help you meet those expectations and set yourself apart from your competition.

Companies who are utilizing Dynamics 365 understand that already. They have seen firsthand how powerful and robust of a CRM it is. They also understand that one of the greatest strengths of the platform is how seamlessly it integrates with other Microsoft business applications. That all-in-one solution, makes D365 the best choice for businesses that are looking to get up and running faster and less expensively than other major CRMs in the market.

And, now there is even greater integration available with Chat for Dynamics 365.

Increasingly, companies are encouraging customers to interact with them through chat. Customers are happy to do so because it is seen as less frustrating and faster than calling and waiting on hold, or travelling to a brick and mortar store, as was often the case in the past. 

Plus, Chat for Dynamics 365 allows service agents to be more productive by engaging with multiple customers at the same time.

It provides agents and end-users with a positive experience that increases efficiency and productivity.

With Chat for Dynamics 365 you have:

Easy management of multiple chat windows –

You can create multiple chat windows, all personalized based on factors such as the customer’s profile, your company’s preferences, location and more.

Personalized customer support –

You can set up different chat experiences based on known and unknown users. This allows you to offer different pre-chat questions for visitors that have a history with you, versus those who are browsing for the first time. Avoid having your customers answering the same screening questions every time they come to the site. 

Brand consistency –

The chat experience is designed to seamlessly match your website branding to provide your customers with a consistent browsing environment.  

Smarter pre-chat screening —

With customized pre-chat questions, you can direct customers to the proper support faster. The screening can even analyze the tone of the customer’s inquiry to determine if they are positive or negative. By being prepared for negative customer interaction, your reps will be more poised to deescalate the situation. 

Top-level security

Customers can be assured that their sensitive data — credit card numbers, banking, health information, etc. – are safe with Microsoft’s industry leading security protocols.

And, everything is integrated with your existing Dynamics 365 system, allowing for efficient and effective management of accounts.

Chat for Dynamics 365 is the perfect add on to your existing D365 system that will drive first rate customer service.

To arrange a demonstration of Chat for Dynamics 365 or for more information, give us a call today.

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Duane Rollins

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