Dynamics Omni Chat Blueprint
Powered by Microsoft Dynamics 365
Dynamics Omni Chat Blueprint is a robust AI Web Chat and Customer Service platform powered by Dynamics 365 and a rapid starting point for any business looking for an impactful investment in customer experience.
Dynamics Omni Chat Blueprint provides an AI enhanced brandable chatbot using natural language processing for understanding incoming questions and inquiries. Visitors enjoy a seamless experience from Bot to live agent, with a 360 view of the conversation –– a true omni channel experience
Designed to address customers in the language they are used to using.
Dashboards – for intraday monitoring, service level trends and sentiment analysis.
Faster implementation and lower total cost of ownership.
Other Options Include
Agent Optimization
Enables Agents to focus their time on more complex and value-added services for customers.
Improved Service
Supervisory tools to monitor service levels, sentiments, calls and join chats to coach.
Track Activity
Access to all conversation logs in activity analysis and reporting down to the record.
Quick Tools for Agents
The agent accesses a variety of quick tools to support the conversations with customers.
Security
Fully configurable security profiles control which users will be able to access what information.
Pre-Built Library
Common library containing hundreds of Q&A's.
Dynamics Omni Chat Blueprint is a robust platform powered by Dynamics 365 and a rapid starting point for any business looking for an impactful investment in customer experience. And this is just the start – connected with the power of configuration workflows, the Dynamics Omni Chat is the accelerator to jumpstart your Omni Channel customer experience.
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Dynamics Omni Chat Blueprint Feature Sheet
