Dynamics Omni Chat Blueprint

OmniChat Blueprint

Powered by Microsoft Dynamics 365

Dynamics Omni Chat Blueprint is a robust AI Web Chat and Customer Service platform powered by Dynamics 365 and a rapid starting point for any business looking for an impactful investment in customer experience.

Dynamics Omni Chat Blueprint provides an AI enhanced brandable chatbot using natural language processing for understanding incoming questions and inquiries. Visitors enjoy a seamless experience from Bot to live agent, with a 360 view of the conversation –– a true omni channel experience

OmniChat Blueprint

Designed to address customers in the language they are used to using.

Dashboards – for intraday monitoring, service level trends and sentiment analysis.

Faster implementation and lower total cost of ownership.

Other Options Include

Agent Optimization

Enables Agents to focus their time on more complex and value-added services for customers.

Improved Service

Supervisory tools to monitor service levels, sentiments, calls and join chats to coach.

Track Activity

Access to all conversation logs in activity analysis and reporting down to the record.

Quick Tools for Agents

The agent accesses a variety of quick tools to support the conversations with customers.

Security

Fully configurable security profiles control which users will be able to access what information.

Pre-Built Library

Common library containing hundreds of Q&A's.

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Dynamics Omni Chat Blueprint is a robust platform powered by Dynamics 365 and a rapid starting point for any business looking for an impactful investment in customer experience. And this is just the start – connected with the power of configuration workflows, the Dynamics Omni Chat is the accelerator to jumpstart your Omni Channel customer experience.

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Dynamics Omni Chat Blueprint Feature Sheet