April 2019 Dynamics 365 update: Virtual Agent

The April 2019 Dynamics 365 update continues Microsoft’s commitment to Artificial Intelligence technology.   In fact, the update includes three entirely new AI apps – Virtual Agent, Customer Insights and Dynamics 365 Fraud Protection.   Today we are going to look at Virtual Agent for Customer Service.   To read the entire April 2019 Dynamics 365 update, download the .pdf here.  Virtual Agent   Virtual Agent […]