Do you have the right technology stack your customers expect?
As technology continues to evolve in 2022, we know that now more than ever, customers expect nothing short of amazing, personalized customer service experiences. Customers expect chat functionalities, short or none wait times, a personalized view into purchasing stories and the list goes on. For companies to stay competitive and retain their customers, having a streamlined […]
A Round Table Discussion About Your Org’s Approach to Customer Service
You don’t know what you don’t know. This is especially true in the world of business, technology and in this new era of digital transformation. One of the hardest parts of overcoming the unknown is knowing where to start. CRMD-HSO understands the importance of collaboration and has seen significant success in hosting Round Table Events. Round […]
How to Create a Happier Customer
It’s no surprise that since the pandemic, companies have started to heavily rely on technology to help their businesses run as smoothly as possible. While technology is needed to help customer service agents transition from a traditional call-center office environment to a work-from-home environment, it has also become increasingly more important for the customer experience. Whether […]
How D365 can help Credit Unions deliver better customer service
Credit Unions take great pride in the personal touch. It’d felt that what sets a Credit Union apart from a big bank is the customer service that they provide. Customers agree. For 14 straight years customers have voted Credit Unions as having better customer service than the big banks. But, you can’t afford to be complacent. To maintain that […]